Privacy Policy | Measured

Measured Australia ABN 66 614 999 576 (“Measured”, “we”, “our”, “us”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us through our website www.measured.com.au, purchase our products, or engage with us in any other way.

By using our website or providing personal information to us, you agree to this Privacy Policy.

1. What Personal Information We Collect

We may collect personal information that identifies you or could reasonably identify you, including:

Personal Details: Name, billing address, shipping address.

Contact Details: Phone number, email.

Payment Information: Credit/debit card details, transaction history.

Marketing Preferences.

Communications History: Any comments or information you give us through our website, customer service, surveys, or when meeting our team.

Cookies Information: Information collected through cookies and analytics tools (e.g., IP address, browser type, pages visited).

Products and Services: Information about what you’ve bought from us, shown a preference for, or asked about, along with anything we need to deliver those products/services or answer your questions.

Business Partner Details: If you work with us as a partner, we may record your company name, job title, and contact details.

Work Details: If you provide services for us as an employee, contractor, supplier, or agent, we may keep records about your work and performance.

Job Applications: If you apply for a job, we’ll collect details to help us decide if you’re suitable, such as your application, resume, work samples, references, and contact details.

Health Information: We may also collect sensitive information (such as health information relevant to furniture accessibility) only if you consent and where it is necessary for our services.

2. How We Collect Personal Information

We collect personal information in several ways:

Directly from you when you make a purchase, request a quote, or contact us.

Through your use of our website, including forms, checkout processes, surveys, newsletter subscriptions, and other types of research.

Automatically via cookies, pixels, and tracking technologies.

From third-party service providers, marketing partners, and payment processors.

From publicly available sources, where lawful.

You can choose not to provide certain information, but this may limit our ability to provide you with products or services. When you interact with us through our social media accounts, including the Measured Facebook page, Instagram, TikTok, LinkedIn, or Pinterest, we may collect information you provide. We also collect information when you provide products or services to us. When you submit a job application or résumé, including information from your referees and publicly available sources, we may gather and use this information as part of our recruitment process.

Our website may use software and analytics tools, such as Google AdWords, Google Analytics, and the Google Display Network, to show you ads on other websites after you have visited our site. This process, called remarketing, is offered by Google and other digital service providers to businesses. If you wish to opt out of this type of advertising from Google, you can adjust your settings via the Google Ads Preferences Manager.

3. How We Use Personal Information

We use personal information for the following purposes:

Order Processing and Fulfilment: Processing and fulfilling your orders.

Product Delivery: Delivering products domestically and internationally.

Communication: Communicating with you regarding your purchases, returns, or enquiries.

Customer Service: Providing customer service and resolving complaints.

Personalisation: Customising your shopping experience and offering personalised recommendations.

Marketing Communications: Sending marketing communications (if you have consented or if permitted by law).

Website Analysis: Analysing website usage and improving our services.

Advertising Evaluation: Assessing the effectiveness of our digital marketing campaigns.

Website Performance Improvement: Analysing how our website performs and enhancing the content we show you.

Business operations may include:

Business Analysis: Reviewing and analysing our business activities for planning, marketing, research, recruitment, and training.

Customer Experience Enhancement: Improving your in-store and online experience to make transactions faster and smoother.

Operations Management: Managing operations, studying trends, administering our website, tracking user behaviour, and collecting general demographic information.

Fraud Prevention and Legal Compliance: Preventing fraud and complying with legal obligations.

Retention of Personal Information:

Retention Period: We keep personal information only as long as it is needed for the purpose it was collected.

Extended Retention: In some cases, we may retain it longer if required by law or regulation, or if necessary to protect or defend our legal rights.

4. Disclosure of Personal Information

We may share your personal information with delivery and logistics providers, payment processing services, and government authorities or regulators as required by law.

Related Bodies Corporate: As defined under the Corporations Act 2001 (Cth), this includes our parent company and our franchisees.

Service Providers: This covers a wide range of providers, such as technology and software providers, cloud hosting services, developers, technical support teams, payment security services, mailing and courier companies, payment processors, data entry specialists, network administrators, debt collection agencies, external product repairers, and professional advisors like accountants, lawyers, business consultants, and other specialists.

Partners: This includes our third-party marketing agencies, membership program partners, Facebook, Google, organisations we partner with for promotions or for distribution, and other organisations we think you would like to receive further information from. Users should check the privacy policies of those third-party sites

Partners: This may include our marketing agencies, membership program partners, major online platforms such as Facebook and Google, businesses we collaborate with for promotions or distribution, and other organisations we believe you may be interested in hearing from.

Purchasers of Our Business: If we sell some or all of our business to a third party, we will disclose all of your information to the new owner(s) in the process of undertaking that transaction or transactions.

Business Buyers: If we sell part or all of our business, we may share your information with the purchaser(s) as part of the sale process.

Some of these recipients may be located outside Australia.

5. Direct Marketing

We may send you marketing communications if you have provided consent or if otherwise permitted by law. These communications may be sent by email, SMS, social media, or post.

You may opt-out at any time by clicking the “unsubscribe” link in an email, updating your preferences in your account settings, or contacting us at info@measured.com.au.

6. Third Party Websites

Links to external websites on www.measured.com.au are provided for your convenience. By following these links, you will be leaving the Measured website. Measured has no control over these external sites, is not responsible for their content, and cannot guarantee how they handle your personal information.

7. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers and encryption, access controls for staff and service providers, regular system monitoring and testing, and utilising security restrictions on access to our systems such as passwords, firewalls, and anti-virus software.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Access and Correction

You have the right to request access to personal information we hold about you and request corrections to ensure it is accurate, complete, and up-to-date. Requests can be made by contacting us at info@measured.com.au.

We may require identification to verify your request. We may charge a reasonable fee to provide you with access to your personal information. In some situations, we might not be able to give you access to the information we hold. This could happen if sharing it would impact someone else’s privacy or break a confidentiality agreement. If we need to refuse your request, we’ll explain the reasons in writing.

If you think the personal information we have about you is wrong, incomplete, or outdated, you can ask us to update or correct it.

9. Cookies and Website Tracking

We use cookies and similar technologies to recognise you on return visits, understand browsing behaviour, measure the effectiveness of advertising (including Google Ads compliance), and provide a personalised experience. You can disable cookies in your browser settings, but some site features may not function correctly.

10. How to Make a Complaint

If you believe we have breached the Privacy Act or APPs, please contact us at:

Measured Privacy Officer
Email: info@measured.com.au

We will acknowledge your complaint promptly and aim to investigate and respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at:

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

11. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy regularly.